Sports / Slots
Your account at s9c9r is yours — and so is the data tied to it. This policy explains what we collect when you register, fund your wallet via FPX or DuitNow, and move between the lobby and your transaction history. Availability of our services depends on local law and is accessible where local regulations permit.
We collect the information you provide when opening an account — your name, contact details, and the payment method you use to fund your wallet. When you complete a deposit via FPX or Bank Transfer, the transaction reference and amount are recorded in your account history. Touch 'n Go eWallet deposits are logged the same way: the transaction lands in your wallet record before you access the lobby. We do not sell your data to third parties for marketing. Information shared with payment processors — including those handling DuitNow transfers — is limited to what is required to complete your transaction. We retain account records for as long as your account remains active and for the period required under applicable law. Cookies and session data are used to keep you logged in and to remember your lobby position between visits. You can adjust cookie preferences in your browser settings; disabling certain cookies may affect how the account dashboard loads. If you access our platform from Malaysia, data processing follows the applicable local legal framework. We handle all account information with the intent of keeping your wallet history accurate and your login path secure.
FPX
DuitNow
Touch 'n Go eWallet
Bank Transfer
Not every part of your experience at s9c9r falls under the same rules. This section draws the line clearly — what we govern directly, what we share with partners, and what sits outside our control entirely. Knowing the boundary helps you understand where to direct a question and who holds which record.
When you log in, we process your credentials and session data. This falls fully within our policy. We record login events in your account history so you can spot any access you did not authorise.
Deposits made via FPX, DuitNow, Touch 'n Go eWallet or Bank Transfer are processed by the relevant payment rail. We receive a confirmation reference and the amount; full card or banking credentials stay with the payment provider, not with us.
Pages you visit, games you open, and lobby filters you apply are tracked as session behaviour to improve navigation. This data is held on our side and is not shared with game studios or content providers for their own use.
Links leaving our platform — including any external payment gateway page — are governed by that third party's own privacy terms. We have no visibility into data collected after you leave our domain, so check those policies separately.
You have concrete options when it comes to the data we hold. Your transaction history is visible in the account dashboard after login — every deposit, including those made through FPX and DuitNow, appears there with date, amount and reference. If a record looks wrong, you can raise a correction request through our support channel and we will verify it against the payment provider's confirmation. Updating your contact details — email address or phone number — is done directly in account settings. For anything that requires us to look deeper into stored records, send a written request through the contact path in the Support section below; we will acknowledge it and respond within the timeframe required under applicable law. Closing your account is also an option you can request at any time; we will advise you on how retained records are handled after closure based on our legal obligations.
Log in and open the transaction history tab. Every wallet movement — deposits via FPX, DuitNow or Bank Transfer — is listed with the date and reference number. Check it any time without contacting support.
Name, contact email, and phone number can be updated in account settings. If a field is locked, submit a correction request through support and we will verify identity before making the change.
Send your question through the support channel. State clearly which data you are asking about and we will provide a written response. We do not require you to use a form — a plain message with your account reference is enough.
You may request that we delete personal data we are not legally required to retain. We will confirm what can be removed and what must stay on record, and we will action the deletion within the period allowed under applicable law.
For questions about this policy, your account data, or a specific transaction record — including deposits made via Touch 'n Go eWallet or FPX — use the contact routes below. Include your account reference number so we can locate your records without delay.
Open the chat widget from any page while logged in. State that your query relates to your account data or this privacy policy and our team will handle it directly.
Send a message to our support address found in the Help section of your account dashboard. Use your registered email address so we can match your request to the correct account record.
The Help section in your logged-in dashboard contains guides on reviewing transaction records, updating contact details, and submitting a data request. Start there for self-serve answers before reaching out.
Handling your account information carefully is part of how s9c9r operates. We apply access controls so that only the account functions that need your data can read it — your FPX and DuitNow transaction references are used to populate your wallet history, not passed to unrelated parts of the platform. Cookies used on the site are categorised: session cookies keep your login active; analytics cookies help us understand lobby navigation. You can withdraw consent for analytics cookies via your browser without affecting your account access.
Account and transaction records are stored on secured infrastructure. Access is restricted by role and all data transfers between our platform and payment rails — FPX, DuitNow, Bank Transfer — use encrypted connections. We do not store full banking credentials.
Session cookies are necessary for login. Analytics cookies measure how the lobby and account pages are used — they do not identify you personally. You control analytics cookies from your browser settings; the change takes effect immediately.
We keep account records for as long as your account is active plus the period required by law. Transaction records tied to FPX or Touch 'n Go eWallet deposits are retained for the minimum period mandated by financial regulations in your region.
If this policy changes materially, we will notify you via the email address on your account before the change takes effect. The current version is always accessible from the footer of every page so you can check it at any time.
These are questions we actually receive through support about how your data is handled at s9c9r. If your question is not here, reach out through live chat or email with your account reference.
We collect the details you enter during registration — name, email address, phone number — and the payment method you use. When you make a deposit via FPX or DuitNow, we record the transaction reference and amount. We do not store your full banking credentials.
Your transaction history, login records, and account details are visible in the dashboard after you log in. For a broader picture of everything we hold, send a written data access request through support using your registered email. We will respond within the legally required timeframe.
Game studios receive only the data necessary to run the game session — a session token and stake amount. Your name, contact details, and wallet transaction records are not passed to them. Studios supply game content; they do not process your account-level data.
Each deposit is logged in your wallet history with the date, amount, payment method label, and a transaction reference. The full payment flow happens on the provider's side; we receive a confirmation and record it. You can check this in the transaction history tab at any time after login.
Send a deletion request to our support email from your registered address. We will confirm which data can be removed straight away and which records we must retain under applicable law — typically financial transaction records. We will complete the deletion within the required period and confirm in writing.
When you close your account, your login access is removed. We retain transaction records and identification data for the minimum period required by local financial regulations. Once that period passes, data not required for legal or compliance purposes is deleted. We will explain the timeline when you submit the closure request.